The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine client's needs
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Comprehensive information on clients is collected by appropriate means and reviewed in compliance with guidelines and comprehensive records maintained of risks assessed and action taken Completed |
Evidence:
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Records are regularly reviewed to ensure information is current Completed |
Evidence:
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Effectiveness of guidelines is monitored and adjusted as required Completed |
Evidence:
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Establish communication with client
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Service guidelines are applied to determine level of client contact required Completed |
Evidence:
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Communication is formalised where the interests of the organisation and client need to be protected and focused on an ongoing review of client requirements Completed |
Evidence:
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Regular communication is established within guidelines and based on client needs Completed |
Evidence:
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Identify and review information
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Categories of information relevant to service provided are identified and gathered Completed |
Evidence:
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Business environment is monitored to identify the need to amend information services, and mechanisms to select and filter information in an efficient manner are established Completed |
Evidence:
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Information relevant to client requirements is determined and maintained on an ongoing basis Completed |
Evidence:
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